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About AISAB

Vision

AISAB’s vision – to be “a leader in pre-hospital emergency care" – is based on our operational assignment and Stockholm County Council's common values.

AISAB’s areas of operation cover important social functions that must run smoothly around the clock, all year round. We unite care, quality, research and development in a continuous process of improvement, which we naturally share with other healthcare services.

Ambulance care is often the first, important step in a chain of care. The demands for making the right assessments and interventions are very high. It is our aim to meet the expectations of both our patients and their relatives, who should feel safe in our hands. At each and every incident, it is the needs of the patient that guide our work.

Our employees possess a high level of both commitment and expertise in pre-hospital care – this has contributed to AISAB developing into the professional organization it is today.

Our assignment is wider than just ambulance care. AISAB, which is part of the Stockholm County Council, also aims to take social responsibility in developing environmental management, collaboration with colleges and universities, and participating in the development of the healthcare of the future.

Åke Östman, CEO

Who we are

AISAB, an acronym for Ambulanssjukvården i Storstockholm AB (or Ambulance care in Greater Stockholm Ltd), is a company which provides ambulance care services. The company, which is owned by Stockholm County Council, was established 1 July, 1993. From seven ambulance stations, 300 employees operate 27 emergency ambulances, including one inter-county vehicle and one for intensive care. AISAB is also engaged in the transportation of the deceased on behalf of Stockholm County Council. During 2013, AISAB provided 76 308 ambulance responses and 3 765 transportations of the deceased.

Our ambulance stations are located in Bromma, Stockholm City, Solna, Vällingby, Ekerö, Lidingö and Söder. Management, finance and human resources are located at AISAB headquarters in Johanneshov. The work of the seven ambulance stations are coordinated from the head office. The ambulance stations have a staff of everything ranging from 8 to 60 people from which we undertake assignments throughout the county, around the clock, all year round.

Karta över AISABs stationer i Stockholm

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To succeed in attaining our goals requires a team of outstanding fellow colleagues. Working in an ambulance and transporting the deceased involves dealing with people at all of life’s stages. This places high demands on the personal maturity and judgment of our people. Within AISAB, we strive to create working conditions in which freedom and responsibility, participation and personal involvement are key elements. We have an open environment where all employees are invited to share their ideas, knowledge and experience. This gives our staff the opportunity to participate in developing the ambulance care of the future.

Picture of employees

Transportation of the deceased

AISAB’s units for transporting the deceased from home to/or between county departments offer work that can be as challenging as it is rewarding.

Ten employees are dedicated to this work, operating two specially equipped vehicles which serve the whole of Stockholm County, from Hallstavik to Gnesta. One vehicle is operated around the clock and the other daily between 09.00 and 17.00. The vehicles are based at AISAB’s city ambulance station and perform on average of 11 missions per day.

The vehicles are equipped with a variety of stretchers which are equipped with covers so that transportation from home can be performed in as dignified a manner as possible.

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Image of Transportation of the deceased

Our vehicles

Our vehicles are mainly biogas-/petrol- and diesel-powered Mercedes Sprinters and four-wheel-drive VW T5 minibuses. Our environmental goals include limiting our impact on the environment via our choice of vehicles, types of fuel and by applying Eco-driving practices. AISAB was the first organization in the world to develop an environmental ambulance: a vehicle that has been entirely stripped of dangerous plastics and chemicals and that has been built to reduce its environmental impact as much as possible in day to day use.

Picture of the two main models Mercedes Sprinter/Volkswagen T5

Among the ambulances in our fleet, there is an inter-county vehicle for transporting patients from other parts of the country, plus a specially-equipped intensive-care ambulance. The latter is one of the few units in the country that is tailored for the care and transport of intensive-care patients between care agencies. Our fleet also includes vehicles for transporting the deceased.

Research and development

AISAB has its own R&D department. The unit focusses on continuously improving our operations through clinical research, as well as in developing and implementing subsequent findings. R&D can range from practical work in the ambulance and how vehicles are equipped, to developing treatment care procedures.

Our research and development includes collaborative projects with different care providers including large university hospitals, Karolinska Institute (KI), Sophiahemmets university college (SHH), the Red Cross university college (RKH), the Royal Institute of Technology (KTH), and other ambulance services. In this way, we create an environment that enables others to conduct research within our field of interest, while offering both students and our employees opportunities for further education. Our R&D work is always conducted in an ethical manner with patient safety as our first priority.

Have your say

We who work at AISAB strive our utmost to ensure that you as a patient feel safe and that your experience with us is positive. We want to know both what we are doing well and what we could be doing better.

If you have any opinions about our work, we encourage you to contact us. We recommend that you send a letter to us at the following address:

AISAB

Box 5191
121 18 Johanneshov

Visiting address:
Lindetorpsvägen 11
121 63 Johanneshov

Phone: +46 (8) 602 62 50
Fax: +46 (8) 602 62 56
Email: info@aisab.sll.se

Contact the Patients’ Advisory Committee (Patientnämnden)

You might also want to contact the Patients’ Advisory Committee.

If you are not satisfied with the care you have received The National Board of Health and Welfare (Socialstyrelsen) provides a Swedish publication that explains how you can further your case. or consult the following English webpage http://www.socialstyrelsen.se/reportingmalpractice